Refund and Cancellation Policy

Last Updated On 2nd January 2024

Thanks for shopping on our website. We appreciate that you like to buy the services and products that we provide. We also want to ensure you have a rewarding experience while exploring, evaluating, and purchasing our services and products.

As with any shopping experience, there is a Refund and Cancellation Policy that applies to transactions on our website.

We will be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase on our website, you agree to the terms set forth below and our Terms of Service and Privacy Policy which are available on our website for your review and acceptance before making a purchase.

These terms are divided into two sections; a. STANDARD TERMS that apply to all customers irrespective of their legal residence. b. REGION-SPECIFIC TERMS that apply to the customers who have legal residence in that specific Region.

As far as permitted by the applicable laws, the STANDARD TERMS shall supersede the REGION-SPECIFIC TERMS.

STANDARD TERMS:
1. Refund: If you did not like the product or service purchased from our website, you could claim a refund as per the applicable terms. We offer 7 calendar days no question asked refund irrespective of whether applicable law mandates us to provide a refund or not. That means a customer can ask for the purchase fee to be refunded within 7 calendar days starting from the date of purchase without providing any justification or answering any questions from our team. If you want to request a refund, please get in touch with us.
2. Month-to-Month Subscriptions: Please note that we do not offer refunds of payments made on a monthly subscription plan. To avoid being charged a subscription fee for the next billing, you must cancel your subscription before the monthly renewal date. Additionally, your subscription will continue month-to-month unless and until you cancel or the subscription is suspended or discontinued by us. If you cancel your subscription, the cancellation will be effective at the end of the current monthly period; you will continue to have access to your subscription for the remainder of that period, but you will not receive a refund.
3. E-Wallet and Gift-Wallet: Please note that any payment made from E-Wallet or Gift- Wallet towards purchase or subscription renewal of our services shall not be refundable even if the refund is sought within the initial 7 calendar days.
4. Delivery: After your confirmed purchase on our website, you will receive a purchase confirmation and login details. The login details may also be displayed on the website as a popup notification. Please ensure the save the login details in a safe place. If you do not receive the login details or cannot log in, or your subscription is not active within 7 calendar days of confirmed purchase, please contact our Customer Support Team as provided on our website. Your failure to contact us within the 7 calendar days as provided above shall be deemed as confirmed and satisfactory delivery of the product and services as purchased by you.
5. Subscription Active: Kindly note that your subscription day shall begin from the the moment your subscription is active.
6. Claims and Dispute: If we inform you that we have received a claim, chargeback or other dispute concerning one of your transactions, then you shall promptly deliver any helpful information we request to confirm that you fulfilled the transaction per the agreement with us (including but not limited to Terms of Service). If you fail to comply with the prior sentence or was unable to comply with the agreement or these policies, or if the claim chargeback or dispute is not caused by (i) our failure to make your order available as it was received by us or (ii) credit card fraud, then you shall promptly reimburse us for the amount of the customer purchase (including the purchase price and any taxes) and all associated credit card association, bank or other payment processing, re-presentment and penalty fees associated with the original purchase and any chargeback or refund, litigation and arbitration fees in each case to the extent paid or payable by us.
7. Digital Nature of Services: Please remember that most of our services are digital (e-services). Therefore, there is no physical delivery or return policy in place at the moment.
This Refund and Cancellation Policy forms an integral part of our Terms of Service.
Additional Charge: We will not be responsible for any additional charge levied by the Banks, Payment Processor or a third party while processing a cancellation or refund request. Such charges shall be the responsibility of the Customers. Therefore, we WON’T refund such charges.
KYC and AML Mandate: All the Customers and Users of our platform may be required to complete a KYC and AML before, during or after registering or making payment on our website. The KYC and AML is a mandatory requirement, and no Customers or Users shall be allowed to seek a refund merely because they do not wish to complete the KYC and AML compliance. Our KYC and AML vendors comply with local data protection and privacy regulations. If you do not want to go through KYC and AML compliance, you shall not purchase any product or service on this website and immediately leave the website. If you refuse to complete the KYC and AML requirements within the stipulated time frame, then the company has the absolute right to block your account and refuse to provide any refund.
REGION-SPECIFIC TERMS:
1. European Union: If you are an EU member country citizen and made a purchase on our website from any of the EU member countries, you can claim a refund from the date of purchase until 14 calendar days.
2. United Kingdom: If you are a UK citizen and made a purchase on our website from the UK, you can claim a refund from the date of purchase until 14 calendar days.